At Cheap Glove Nook Store, we stand behind every glove we sell with the same commitment we bring to selecting premium products from Wilson, Rawlings, Mizuno and other top brands. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns process.
Our Return Policy
We accept returns within 15 days of receiving your order. To be eligible for a return:
- Item must be unused and in the same condition as received
- Original packaging must be intact
- Proof of purchase is required
Non-Returnable Items
For hygiene reasons, custom-fit gloves from our “Custom Gloves” category cannot be returned unless defective. All other products in our baseball, softball, and youth gloves categories are eligible for returns.
How to Initiate a Return or Exchange
Follow these simple steps to process your return:
- Contact our team at [email protected] within 15 days of receiving your order
- Provide your order details and reason for return (use our template below)
- Wait for approval – we’ll respond within 1 business day with return instructions
- Ship the item back to our facility in Edna, TX using a trackable method
- Receive your refund or exchange once we process your return
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Cheap Glove Nook Team,
I would like to request a return/exchange for my recent purchase (Order #______ dated ______).
Item details:
Product Name: ______
Size: ______
Color: ______
Reason for return: ______
Please advise on next steps for processing this request.
Thank you,
[Your Full Name]
[Your Contact Information]
Refund Process
Once your return is received and inspected (typically within 3-5 business days of arrival at our facility):
- Refunds will be processed to your original payment method
- Credit card/PayPal refunds typically appear within 5-10 business days
- You’ll receive email confirmation when your refund is processed
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receipt of returned items.
Return Address:
Cheap Glove Nook Store
Returns Department
4542 White Avenue
Edna, TX 77957, USA
Exchanges
Need a different size or model? The fastest way to exchange an item is to return your original purchase and place a new order once your refund is processed. For special exchange requests, contact our team at [email protected].
Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Questions?
Our glove experts are here to help! Contact us at [email protected] with any questions about our returns process.